Buttermilk

Potful

<p style="text-align: center;"><span style="font-size: 18px;"><strong>&nbsp;🎉 Party Orders Welcome! 🎉</strong></span></p>
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<p style="text-align: center;"><strong>Planning a celebration? Let us take care of the food! 🍽️<br clear="none" />We accept party orders for all occasions &ndash; birthdays, anniversaries, office gatherings, family functions, and more.</strong></p>
<p style="text-align: center;"><strong>✔ Freshly prepared<br clear="none" />✔ Delicious taste<br clear="none" />✔ Customizable menu<br clear="none" />✔ Bulk orders available</strong></p>
<p style="text-align: center;"><strong>Place your order in advance and make your event stress-free and memorable! 🎊</strong></p>
<p style="text-align: center;"><strong>📞 Contact us to book your party order today:<br clear="none" />WhatsApp: +91 9742045894<br clear="none" />Email:&nbsp;<a href="mailto:support@potful.in" target="_blank" rel="noopener" shape="rect">support@potful.in</a></strong></p>
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<p style="text-align: center;"><strong><img src="https://cdn.urbanpiper.com/media/gallery_images/2026/03/06/Party_Order_8f77.png" alt="" width="100%" height="Auto" /></strong></p>

Party Orders

<p style="text-align: center;"><span style="font-size: 24px;"><strong>Deliciously building India's most loved Biryani brand</strong></span></p>
<p style="text-align: center;">&nbsp;</p>
<p style="text-align: center;">Biryani is India's most loved dish across all age and income groups. It's a sumptuous meal in itself and a very balanced meal. The organized biryani market is estimated to be ~$4bn as of 2023, and half of it is ordered in. Unlike the QSR category, where the top 5 players control &gt;85% of market share, the biryani category doesn't have a leader with a significant market share. To do so, you need to get two basics right. One, choice of biryanis to be relevant to consumers across India, and a scalable, low-capex business model (de-skilled, consistency-driven) to become a large national brand.</p>
<p style="text-align: center;"><br />Today, we are the largest handi biryani brand in South India and operate 26 Cloud kitchens, 2 Central Kitchens, 2 warehouses, and have delivered authentic piping hot sumptuous biryanis to &gt;2Mn+ customers across Bangalore, Hyderabad, and Chennai.</p>
<p style="text-align: center;"><br />Our success so far is due to three key obsessions. One, our obsession with excellence in customer experience (VOC). Two, our people must grow for our business to grow, and three, discipline and commitment towards sustainable &amp; profitable growth.</p>
<p style="text-align: center;"><br />Our business has impacted the lives of 100+ artisans (Potters) who make our biryani pots, and we hope it benefits 1,000's of Potters across India as we grow. We do not use single-use plastics and send dhania seeds with every biryani order, and encourage our customers to reuse the claypots at their home.</p>
<p style="text-align: center;"><br />So, if you haven't tried our biryani yet, please do try it once. And if you have, please suggest how we can do better.</p>

About Us

Sustainability

<p style="text-align: center;">&nbsp;</p>
<h1 class="entry-title" style="text-align: center;">How Potful Grew To ₹58.72 Cr By Scaling SOPs Through Cloud Kitchens</h1>
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Awards and Recognitions

<p><img src="https://cdn.urbanpiper.com/media/gallery_images/2026/03/06/image1_5b5d.png" alt="" width="100%" height="Auto" />This is the initial content of the page.</p>

Media

<h1 style="text-align: center;">Introduction</h1>
<p style="text-align: center;"><span style="font-size: 16px;">This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that requires publishing the rules and regulations, Privacy Policy and Terms of Use for access or usage of our Website/App www.potful.in (&ldquo;Website/App&rdquo;) and for the mobile application potful Authentic Food Delivery(&ldquo;App&rdquo;)</span></p>
<p style="text-align: center;"><span style="font-size: 16px;">For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who visits our platform, either just for the purpose of browsing the Website/App/App or engages to buy our products. The term "We", "Us", "Our" shall mean Pot Ful India Private Limited (&ldquo;Potful&rdquo;).</span></p>
<p style="text-align: center;"><span style="font-size: 16px;">These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using Our Website/App. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website/App or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to Our Website/App. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website/App following the posting of any changes constitutes acceptance of those changes.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 1 - General Conditions</h1>
<p style="text-align: center;"><span style="font-size: 16px;">1.1 By agreeing to these Terms of Service, You represent that you are at least 18 (Eighteen) years of age and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may You, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.</span></p>
<p style="text-align: center;"><span style="font-size: 16px;">1.2 We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website/App through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 2 - Modifications to the service and prices</h1>
<p>&nbsp;</p>
<p style="text-align: center;"><span style="font-size: 16px;">2.1 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.</span></p>
<h1 style="text-align: center;">Section 3 - Products or Services</h1>
<p style="text-align: center;"><span style="font-size: 16px;">3.1 Certain products or services may be available exclusively online through the Website/App. These products or services may have limited quantities and are subject to return or exchange only according to Our Return Policy. We reserve the right, but are not obligated, to limit the sales of Our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at Our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by You will meet your expectations, or that any errors in the Service will be corrected.</span></p>
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<h1 style="text-align: center;">Section 4 - Accuracy of billing and account information</h1>
<p style="text-align: center;"><span style="font-size: 16px;">4.1 We reserve the right to refuse any order You place with Us. We may, at Our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, We may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at Our store.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 5 - Optional tools</h1>
<p style="text-align: center;"><span style="font-size: 16px;">5.1 We may provide You with access to third-party tools which are different payment gateways over which We neither monitor nor have any control nor input. You acknowledge and agree that We provide access to such tools &ldquo;as is&rdquo; and &ldquo;as available&rdquo; without any warranties, representations or conditions of any kind and without any endorsement.</span></p>
<p style="text-align: center;"><span style="font-size: 16px;">5.2 We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by You of optional tools offered through the site is entirely at your own risk and discretion and You should ensure that You are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Website/App (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 6 - Third-party links</h1>
<p style="text-align: center;"><span style="font-size: 16px;">6.1 Certain content, products and services available via our Service may include materials from third- parties. Third-party links on this site may direct you to third-party Website/Apps that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or Website/Apps, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party Website/Apps</span></p>
<p style="text-align: center;"><span style="font-size: 16px;">6.2 Please review carefully the third-party's policies and practices and make sure You understand them before You engage in any transaction. Complaints, claims, concerns, or questions regarding third- party products should be directed to the third-party.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 7 - Personal information</h1>
<p style="text-align: center;"><span style="font-size: 16px;">7.1 Your submission of personal information through the Webiste/App is governed by our Privacy Policy. To view our Privacy Policy.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 8 - Errors, Inaccuracies and omissions</h1>
<p style="text-align: center;"><span style="font-size: 16px;">8.1 Occasionally there may be information on Our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related Website/App is inaccurate at any time without prior notice (including after You have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related Website/App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website/App, should be taken to indicate that all information in the Service or on any related Website/App has been modified or updated.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 9 - Proprietary rights</h1>
<p style="text-align: center;"><span style="font-size: 16px;">9.1 All materials on the Website/App, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively, &ldquo;Material&rdquo;) are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Potful. You acknowledge and agree that all Material on the Website/App is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in the Website/App, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without express written permission of Pot Ful India Pvt Ltd. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or to utilize the App or any part of the Material for any purpose other than its intended purposes is strictly prohibited.</span></p>
<p style="text-align: center;"><span style="font-size: 16px;">9.2 The Website/App may not be used in connection with any commercial purposes, except as specifically approved by Potful.</span></p>
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<h1 style="text-align: center;">Section 10 - Prohibited use</h1>
<p style="text-align: center;"><span style="font-size: 16px;">10.1 In addition to other prohibitions as set forth in the Terms of Service, You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website/App, other Website/Apps, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related Website/App, other Website/Apps, or the Internet. We reserve the right to terminate your use of the service or any related Website/App for violating any of the prohibited uses.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 11 - Disclaimer of warranties; limitation of liability</h1>
<p style="text-align: center;"><span style="font-size: 16px;">11.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to You. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to You through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall We, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 12 &ndash; Indemnification</h1>
<p style="text-align: center;"><span style="font-size: 16px;">12.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to You. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to You through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall We, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 13 &ndash; Severability</h1>
<p style="text-align: center;"><span style="font-size: 16px;">13.1 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 14 - Governing law</h1>
<p style="text-align: center;"><span style="font-size: 16px;">14.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and shall be subject to the jurisdiction of the courts in Bangalore.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 15 - Cancellation and refund policy</h1>
<p style="text-align: center;"><span style="font-size: 16px;">15.1 The cancellation of any order made by You should be cancelled within 10 (Ten) minutes of placing the order. Any cancellation made after such period of 10 minutes shall not be entertained and We shall be entitled to receive the entire amount of the order placed by You.</span></p>
<ul>
<li style="text-align: center;"><span style="font-size: 16px;">15.2 We are sure you would love our food. In case you were not happy with your Potful meal, let us know at feedback@potful.in. Potful reserves the right to refund the entire amount for the order.</span></li>
</ul>

Terms & Conditions

<h1 style="text-align: center;">Introduction</h1>
<p>T<span style="font-size: 16px;">his document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.</span></p>
<p><span style="font-size: 16px;">For the purpose of these Privacy Policy, wherever the context so requires "You" or "User" shall mean any natural or legal person who visits our platform, either just for the purpose of browsing www.potful.in (our &ldquo;Website&rdquo;) website or engages to buy our product. The term "We", "Us", "Our" shall mean Pot Ful India Private Limited.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 1 &ndash; What information do we collect</h1>
<p><span style="font-size: 16px;"><strong>Personal Data:</strong>&nbsp;We collect personal data from you when you voluntarily provide such information, such as when you contact us to place order for our products or to inquire about any information, respond to one of our surveys, which typically includes your:</span></p>
<ul>
<li><span style="font-size: 16px;">Name;</span></li>
<li><span style="font-size: 16px;">Telephone Number</span></li>
<li><span style="font-size: 16px;">Email Address</span></li>
<li><span style="font-size: 16px;">Home Address</span></li>
<li><span style="font-size: 16px;">Information about your home which you give us</span></li>
<li><span style="font-size: 16px;">Your payment details</span></li>
<li><span style="font-size: 16px;">Your IP address and</span></li>
<li><span style="font-size: 16px;">Any other personal information which you give us in connection with the Services.</span></li>
<li><span style="font-size: 16px;">Wherever We collect personal data we make an effort to provide a link to this Privacy Policy. If You send us personal correspondence, such as emails or letters, we may collect such information into a file specific to You.</span></li>
</ul>
<p><span style="font-size: 16px;"><strong>URLs:</strong>&nbsp;In general, You can browse our Website without telling Us who You are or revealing any personal information about yourself. Once You give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information for the fields that are optional. We may automatically track certain information about You based upon your behaviour on Our Website. We use this information to do internal research on Our users' demographics, interests, and behaviour to better understand, protect and serve Our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL You next go to (whether this URL is on Our Website or not), your browser information, and your IP address.</span></p>
<p><span style="font-size: 16px;"><strong>Cookies:</strong>&nbsp;We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.</span></p>
<p><span style="font-size: 16px;">The cookies used by us are listed as follows for your information to opt-out of cookies or not.</span></p>
<ul>
<li><span style="font-size: 16px;">_session_id, unique token, sessional, Allows Potful to store information about your session (referrer, landing page, etc)</span></li>
<li><span style="font-size: 16px;">provider&rsquo;s internal stats tracker to record the number of visits</span></li>
<li><span style="font-size: 16px;">_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.</span></li>
<li><span style="font-size: 16px;">Your payment details</span></li>
<li><span style="font-size: 16px;">Your IP address and</span></li>
<li><span style="font-size: 16px;">Any other personal information which you give us in connection with the Services.</span></li>
<li><span style="font-size: 16px;">Wherever We collect personal data we make an effort to provide a link to this Privacy Policy. If You send us personal correspondence, such as emails or letters, we may collect such information into a file specific to You.</span></li>
</ul>
<p><span style="font-size: 16px;"><strong>Payment Information:</strong>&nbsp;If You transact with Us, We collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 2: What do we do with your information</h1>
<p><span style="font-size: 16px;">2.1 We use personal information to provide the delivery of Our products to You. To the extent We use your personal information to market to You, We will provide You the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe transaction; collect money; measure consumer interest in Our products, inform You about online and offline offers, products and updates; customize your experience; detect and protect Us against error, fraud and other criminal activity; enforce Our terms and conditions; and as otherwise described to You at the time of collection.</span></p>
<p><span style="font-size: 16px;">2.2 In Our efforts to continually improve Our product offerings, We collect and analyse demographic and profile data about Our Users' activity on Our Website. We identify and use your IP address to help diagnose problems with Our server, and to administer Our Website. Your IP address is also used to help identify You and to gather broad demographic information.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 3 &ndash; Consent</h1>
<p><span style="font-size: 16px;">3.1 When You provide Us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is deemed that You have consented to the use of your personal information by Us to carry out the transaction as requested.</span></p>
<p><span style="font-size: 16px;">3.2 In the course of business, if your personal information for any secondary reason, We shall specify the reason for requiring such information. Upon such request, You shall have the option to refrain from revealing such information to Us.</span></p>
<p><span style="font-size: 16px;">3.3 If after You consent, either impliedly or expressly, for your personal information to be used by Us, You change your mind, You may withdraw your consent for Us to contact You, for the continued collection, use or disclosure of your information, at any time. Such withdrawal of consent shall be communicated to Us either through an email at contact@potful.in or by contacting Us at our at our corporate office.</span></p>
<h1 style="text-align: center;">&nbsp;</h1>
<h1 style="text-align: center;">Section 4 &ndash; Disclosure of personal information</h1>
<p>4<span style="font-size: 16px;">.1 We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of Our Website; and to facilitate joint or co-branded services where such services are provided by more than one corporate entity. Those entities and affiliates may not market to You as a result of such sharing unless You explicitly opt-in.</span></p>
<p><span style="font-size: 16px;">4.2 We may disclose personal information of You if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.</span></p>
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<h1 style="text-align: center;">Section 5 &ndash; Potful</h1>
<p><span style="font-size: 16px;">5.1 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.</span></p>
<p><span style="font-size: 16px;">5.2 PCI-DSS requirements help ensure the secure handling of credit card information by Our store and its service providers.</span></p>
<p><span style="font-size: 16px;">5.3 For more insight, you may also want to read POTFUL Terms of Service here or Privacy Statement here.</span></p>
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<h1 style="text-align: center;">Section 6 - Third-party services</h1>
<p><span style="font-size: 16px;">6.1 We may engage the services of third parties to help us serve Our customers better. In general, the third-party services providers engaged by Us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to Us.</span></p>
<p><span style="font-size: 16px;">6.2 However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information We are required to provide to them for your purchase-related transactions and</span></p>
<p><span style="font-size: 16px;">we recommend that You read their privacy policies so You can understand the manner in which your personal information will be handled by these third party service providers.</span></p>
<p><span style="font-size: 16px;">6.3 In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.</span></p>
<p><span style="font-size: 16px;">6.4 Once you leave Our website or are redirected to a third-party website or application, You are no longer governed by this Privacy Policy or our website&rsquo;s Terms of Service.</span></p>
<p><span style="font-size: 16px;">6.5 When you click on third party links on Our Website, We are not responsible for the privacy practices of other sites and for the loss or consequential damage that may be caused to you and encourage You to read their privacy statements.</span></p>
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<h1 style="text-align: center;">Section 7 &ndash; Security</h1>
<p><span style="font-size: 16px;">7.1 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.</span></p>
<p><span style="font-size: 16px;">7.2 If You provide Us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although, no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.</span></p>
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<h1 style="text-align: center;">Section 8 - Age of consent</h1>
<p><span style="font-size: 16px;">8.1 By using this site, You represent that You are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.</span></p>
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<h1 style="text-align: center;">Section 9 - Changes to this privacy policy</h1>
<p><span style="font-size: 16px;">9.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If We make material changes to this policy, We will notify You here that it has been updated, so that You are aware of what information We collect, how we use it, and under what circumstances, if any, We use and/or disclose it.</span></p>
<p><span style="font-size: 16px;">9.2 If our Website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to You.</span></p>
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<h1 style="text-align: center;">Cancellation, return and refund policy</h1>
<p><span style="font-size: 16px;">We are sure you would love our food. In case you were not happy with your Potful meal, let us know at feedback@potful.in. We would cancel your order, accept the return, and refund the entire amount for the order. Cancellations will be accepted as soon as the order is placed as well. The amount will be refunded using the same mode of payment that was used. The refund will be processed in two business days.</span></p>
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<h1 style="text-align: center;">CONTACT INFORMATION</h1>
<p style="text-align: left;"><span style="font-size: 16px;">For any query, grievance, complaint or any other information that may be required by You, You may contact us at contact@potful.in and We shall ensure that We help resolve the same within a period of 48 (forty eight) hours.</span></p>

Privacy Policy

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